At Kashi Darshana, we are dedicated to providing our valued devotees with an enriching and authentic spiritual experience that resonates with their faith and beliefs. Our commitment to excellence extends to our refund policy, ensuring that our devotees' satisfaction remains at the forefront of our offerings. Please take a moment to familiarize yourself with our refund policy outlined below:
1. Cancellation and Refund Eligibility:
Seva Services: In the event that you decide to cancel a scheduled online puja or seva service, you are eligible for a full refund if the cancellation request is made at least 24 hours prior to the scheduled start time of the service. Cancellation requests made within 24 hours of the scheduled start time are not eligible for refunds.
Prasad Delivery: Once a prasad delivery order has been placed and confirmed, it cannot be canceled or refunded, as the preparation process begins promptly to ensure the sanctity and freshness of the prasad.
2. Refund Process:
Seva Services: If you are eligible for a refund based on the cancellation policy stated above, the refund amount will be processed back to the original payment method used during the purchase. Please allow 5-7 business days for the refund to be reflected in your account, depending on your financial institution's processing time.
Prasad Delivery: As prasad delivery orders cannot be canceled, they are not eligible for refunds. We take utmost care to ensure the quality and authenticity of the prasad you receive.
3. Special Poojas and Astrological Consultations:
For special poojas conducted on specific occasions or to address particular needs, refunds are not applicable due to the personalized nature of these services and the dedicated preparations involved.
Similarly, astrological and horoscope consultations are non-refundable, as our experienced astrologers devote their time and expertise to provide you with accurate insights and guidance.
4. Contacting Us:
If you believe you are eligible for a refund based on the outlined criteria, please reach out to our dedicated customer support team via email at email@example.com. Kindly provide your order details and the reason for requesting a refund. Our team will review your request and guide you through the refund process.
Kashi Darshana remains committed to ensuring your spiritual journey with us is one of fulfillment and authenticity. We appreciate your understanding of our refund policy and encourage you to explore the diverse range of spiritual services we offer to connect you with the divine from the comfort of your home.